Flock launches Jay: the UK's first AI expert for every fleet customer

Meet Jay

Every fleet manager wants the same colleague. 

Someone who knows where every vehicle is, which drivers need coaching before they cause the next accident, which vehicles have crashed, and where those claims stand.

Today, Flock is introducing that colleague. Jay.

Jay is unlike any AI the insurance industry has seen: an agentic system that works on behalf of fleet managers, undertaking sophisticated analysis, identifying risks, and pointing to the actions that will improve fleet performance. Each fleet is studied in forensic detail across vehicles, claims, connected miles and the trends running underneath, turning that knowledge into hyper-personalised insight.

Fleet managers put their questions to Jay in plain English.

"Which vehicles need my attention today?"
"How is my fleet safety score this month compared to last?"
"Are all my vehicles covered for the work they're doing?"

Jay identifies the relevant information, interrogates the live data specific to that fleet, analyses the results and returns actionable responses. She works proactively too, surfacing emerging risks inside the Flock Portal and sending daily alerts with clear guidance on how to act before those risks become claims.

Built with customers, for customers

Jay was developed alongside a cohort of Flock’s fleet insurance customers spanning parcel delivery, taxi, self-drive hire and trades. Their feedback shaped the product from the earliest concepts through to launch, and continues to shape how Jay evolves.

In the pilot, 87% of the 23 fleets who tried Jay came back for more help. One operator discovered that almost all of their most serious incidents were clustered around a single stretch of road - an insight that would once have taken hours of manual analysis.

A first for UK fleet insurance

Ed Leon Klinger, CEO of Flock, said: "Every fleet has daily questions about risk, policies, vehicles and claims - but many teams don't have the time or the tools to answer them. For the first time in UK fleet insurance, every customer now has their own expert: someone that knows their fleet inside out, works around the clock, analyses billions of data points on their behalf, and partners with them to help their fleet run well.

"We believe this is the future of insurance: getting ahead of the problem, and helping customers prevent accidents before they even happen. And we haven't stopped at end-customers - every broker who places business with us now gets the same tool for every fleet on their book as well”. 

Ed was named one of the top five by Top Agentic Faces, credited for ‘Rethinking Insurance’ and recognising Jay's impact in beta.

What Jay means for brokers

Brokers get Jay for every fleet on their book, with the full set of capabilities their clients see. This gives brokers new insight into their clients' fleets, and detailed analysis ready for any client review or renewal conversation.

Jay is live now

Jay is available today in the Flock Portal to every Flock customer, and to every broker placing business with Flock. 

About Flock

Flock is a UK-based leader in connected insurance for commercial motor fleets, using a telemetry-driven approach to pricing and risk management. It distributes through a network of brokers across haulage, courier, taxi & PCO, own goods and rentals. With a mission to make the world quantifiably safer, Flock gives fleet owners safety interventions and rewards safer driving with rebates. With Flock, safer fleets pay less.

Find out more at flockcover.com.

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