I need to report a claim

If you're a fleet manager, broker, driver, or you have been involved in an incident with a Flock vehicle, it's crucial to report this as soon as possible.

Report a claim

Average claim reporting time < 5 minutes.

What to do at the scene

In addition to reporting the incident as soon as possible, we recommend you follow the below steps if an incident occurs.

First Actions

Move to a safe location if possible
Ensure everyone is safe
Call emergency services if needed

Retrieve third party details

Their name and phone number
Their email and address
Their number plate (vehicle registration)
Their insurance details (if available)

Prepare Vehicle Information

Your name and contact number
Your vehicle make and model
Your number plate (vehicle registration)

Collect incident Details

Date, time and location
Weather conditions
Police reference (if involved)
Description of the incident
Any photos of the damage and vehicles involved

Reporting a claim

You can report a claim via the Flock Portal or directly here.

Recommended

Through the Flock website

Go to Report a Claim
Select the number plate of your vehicle involved in the incident, and the date of incident
Continue through the form, crucially adding third party information (if involved)
Submit the incident and await your confirmation email

Reporting time: < 5 min

Using the Flock claims line

Call 01234 480 260
Listen to the options and select based on the policy number prefix (find the prefix on your policy schedule or in the Flock portal).

Reporting time: Up to 45 min

Resources and tools

The importance of early notification

Everything you need to know about the importance of reporting an incident as soon as it occurs.

Learn more

Help centre

Get answers on demand via our Help Centre, a virtual library packed full of answers to key questions.

Learn more