NEED TO REPORT an incident?

Report incidents quickly and easily through our portal, saving you time in reporting and potentially lowering your claims cost.

Log In*

*If you don’t know your Portal log-in details, or if your Policy Number starts with ‘HAVFL’, you can use the information below to find your Policy or Certificate Number and report an incident over the phone.

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Report an incident

Instantly report your incident using the options below.*

Your policy number begins with:

0500

Report now

Your policy number begins with:

ADMFL

Report now

Your policy number begins with:

HAVFC

Report now

Your policy number begins with:

R-000

Report now

*If your Policy Number begins with ‘HAVFL’, please submit your incident via the phone using the information below. If you don’t know your Policy Number, you can use the information below to find your Policy or Certificate Number.

NEED to submit a claim via phone?

If you can’t log in to the Portal, or your Policy Number begins with ‘HAVFL’ please call the number associated with your policy number below to report your incident.

0500
ADMFL
HAVFC
HAVFL
R-000

Find your policy number on your Certificate of insurance

Locate your Certificate or Policy Number at the top of your Certificate of Motor Insurance.

Find your policy number on your Policy Schedule

You’ll find your Policy Number at the top right of Part 1 of your Policy Schedule document.

Still need help?

If you do not have access to the Flock Portal or require assistance please contact our Support Team using the button below.

Contact Support