Flock recently caught up with Marina Caimel Vila, Virtuo’s UK Country Lead to discuss how Flock changed their approach to fleet management, and the benefits of doing so.

Virtuo, the innovative digital self-drive hire fleet, is redefining the car rental experience with its flexible, on-demand rental options delivered through a seamless mobile app. As Virtuo continues to expand, managing a fleet of over 1,000 vehicles across the UK, the need for efficient and reliable fleet management solutions has become increasingly crucial. To support this growth, Virtuo partnered with Flock, leveraging its data-driven fleet insurance product to enhance fleet management and safety.

A Smooth and Personalised Insurance Experience

Virtuo has found Flock’s approach to fleet insurance both “smooth and highly responsive, marking a significant improvement from previous experiences”. This personalised and professional service has not only streamlined Virtuo’s operations but also integrated seamlessly into their existing customer experience.

Enhancing Claims Reporting and Cost Reduction

One of the biggest drivers of premium inflation in fleet insurance is slow claims reporting. The faster claims are reported, the less costly claims are, helping to control future insurance premiums. Recognising this, Flock worked closely with Virtuo to improve their accident reporting process. “Flock helped us reduce the time between an accident occurring and the necessary actions being taken,” a Virtuo representative noted. This enhancement has led to lower repair costs and quicker resolutions, getting vehicles back on the road sooner. By seamlessly integrating the claims reporting process into Virtuo’s customer journey, Flock ensured operational efficiency without disrupting Virtuo’s high service standards.

Data-Driven Decision Making‍

The integration of Flock’s fleet insurance portal has also sharpened Virtuo’s focus on data-driven decision-making, particularly in fleet management and safety. “With better access to data from Flock, we’ve increased our internal attention to data and developed stronger policies to mitigate risks and reduce accidents,” Virtuo shared. This heightened focus has resulted in a significant reduction in their loss ratio, from 70% to 30%, which also unlocked a rebate of approximately £100,000.

Future Plans with Flock

Looking ahead, Virtuo plans to further leverage Flock’s capabilities to enhance their operations. “We’re aiming to streamline our insurance claims process even more and speed up the approval process to reduce downtime,” Virtuo noted. With Flock’s ongoing support, Virtuo is well-positioned to continue optimising fleet management while improving both operational efficiency and customer satisfaction.

Conclusion

Virtuo’s partnership with Flock demonstrates how data-driven fleet insurance solutions can transform fleet management. Through enhanced claims reporting, cost reduction, and increased internal attention to data-driven decision-making, Virtuo has not only improved its operations but is also poised for continued success. With Flock’s support, Virtuo is set to maintain its high standards of service while ensuring safety and efficiency across its fleet.

For more information on how Flock can help your business achieve similar results, please contact us at [email protected] or visit our website.