Drivers Can Now Report Incidents Straight from the Scene

What’s new?

Flock’s new driver reporting process allows drivers to log incidents directly from the scene.

From their phone, drivers can submit details immediately after an incident, when the information is fresh in their mind. The report then appears as pending in the Flock Portal, where the fleet manager can review, add any missing details, and choose whether to escalate it as a claim or keep it for monitoring.

How does the process work?

Step 1: driver reports the incident from their phone

‍After an incident, the driver scans a QR code provided by Flock or opens a link on their phone. A mobile-friendly form guides them through a handful of essential questions and prompts them to capture photos or third-party details. 

Within minutes, the information is logged in the Flock Portal as a pending incident. Crucially, it is not yet a formal claim.

Step 2: fleet manager review

‍The fleet manager receives an instant alert by text and email. They can review the driver’s submission, add or amend details, and then decide whether to escalate it into an insurance claim or record it internally. Every incident is captured, but only those that the fleet manager approves reach the insurer.

Why does this matter?

For any business operating a motor fleet, the way incidents are reported can make the difference between a manageable claim and a spiralling expense. When reporting is slow or inaccurate, costs rise fast. Flock’s data shows that third-party repair and hire costs are on average £4,000 more expensive per claim without early intervention. Those costs can drive up future insurance premiums, even for well-managed commercial fleets.

Having a poor claims process is a huge part of the problem. After a collision, drivers are expected to fill out long paper forms or send detailed emails or messages to fleet managers.

Under stress, drivers struggle to recall details, language barriers cause confusion, and fleet managers are left chasing missing information.

The real impact on fleet insurance claims and premiums

Fleets using the new process have already cut claims costs by up to 50% when early intervention is possible. Capturing accurate details at the right time prevents small problems turning into costly disputes, which means fewer inflated third-party bills and smoother resolutions. Over time, these savings help protect fleets against rising insurance premiums, giving them a more stable and predictable cost base.

For drivers, reporting is simple and stress-free, with clear prompts at the scene. For fleet managers, the benefit is oversight and control, with every report logged for approval and peace of mind.

Ready to try Flock’s driver incident reporting?

Order vehicle QR codes now through Flock Support or speak to your Customer Success Manager for a demo. From setup to rollout, the process is quick and simple.

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