Submit your claim

So we can process your claim as quickly as possible, please have the following details ready:
  • A copy of your PfCO or equivalent
  • Proof of purchase/ownership of your drone/equipment.
  • Evidence of permissions to fly (E.g. written statements from the landowner, event manager or an exemption from the CAA)
  • Any pre-site surveys and risk assessments undertaken.
  • Flight logs for the flight in question - both .TXT and .DAT formats if possible.
  • Any photos/videos of your drone and the damage sustained
  • If relevant, a Crime Reference Number - please note, this must be obtained within 7 days of your loss.

Your details

About the claim

Drone Make, Model and Serial Number
Controller/Mobile Device

We've received your claim!

In order to get your claim processed as quickly as possible, please email us the following:
‍
  • A copy of your PfCO, and where possible, a copy of your Ops Manual.
  • Proof of purchase/ownership of your drone/equipment.
  • Evidence of permissions to fly (written statements from the landowner, event controller or an exemption from the CAA are all acceptable).
  • Any pre-site surveys and risk assessments undertaken.
  • Flight logs for the flight in question - both .TXT and .DAT formats if possible.
  • Any photos of your drone and the damage sustained, plus any supporting video footage of the incident you may have.
  • If relevant to your claim, a Crime Reference Number - please note, this must be obtained within 7 days of your loss.
  • A copy of your Mandatory Occurrence Report (MOR) filed via the EU Aviation Safety Reporting Portal here

‍What will happen after I submit the required claims information?
‍Flock submits your information to the insurer in a formal claims narrative report - the insurer will then confirm that they have received all the details, and Flock will let you know that the insurer has been sent and acknowledged your loss.
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Who will be responsible for reviewing my claim?
‍In most cases, Allianz will appoint a third-party loss adjuster to review your claim. Should that happen, we will let you know and the loss adjuster will get in touch with you directly. Please monitor your inbox for first contact from the loss adjuster, including spam/junk folders.

What does the loss adjuster do?
‍Either Allianz or the loss adjuster will correspond directly with you to obtain any further information or documentation they might require - this will allow them to make a fully informed decision on the validity and final terms of your claim.
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How will I receive my claim payout?
Should your claim be payable, you will be asked to complete and sign a release letter - a document detailing your final claim amount, your preferred banking details, and some specific terms discharging insurers from any further claims.

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